How Long Does The Battery Last On HSBC Secure Key?

Does HSBC Secure Key have a battery?

The battery is running low.

Don’t worry – there is still approximately 1 month of power remaining.

You can replace your HSBC Secure Key by: Switching to Digital Secure Key via the ‘Manage Secure Key’ section within Online Banking after you have logged in..

How do I replace my HSBC Secure Key?

You should order a replacement Secure Key by calling HSBC Bank Telephone Banking at 0850 211 0 111. The battery power is running low. Don’t worry – there’s still approximately 1 month of power remaining. You should order a replacement Secure Key by calling HSBC Bank Telephone Banking at 0850 211 0 111.

How does the HSBC Secure Key work?

The Secure Key generates a temporary code which you then use to access mobile and online banking. To generate the code, you need a PIN or password known only by you – or you can use Touch ID, Face ID or Android Fingerprint if your device has these features. The Secure Key means only you can access your accounts.

How do I use HSBC Digital Secure Key?

Activate your Digital Secure KeyFollow the instructions on-screen to log on to the HSBC Mobile Banking app.Enter your username.Answer your memorable question and the requested characters from your password, select ‘continue’You will be prompted to activate your Digital Secure Key now or later, choose ‘activate now’More items…

How does a security key work?

When you insert a security key into your computer or connect it wirelessly and press a button on the key, your browser issues a challenge to the key, which includes the domain name of the specific site you are trying to access. The key then cryptographically signs and allows the challenge, logging you into the service.

How does digital secure key work?

The Secure Key generates a temporary code which you then use to access mobile and online banking. To generate the code, you need a PIN or password known only by you – or you can use Touch ID or Face ID if your Apple device has these features. The Secure Key means only you can access your accounts.

Can HSBC print bank statements in branch?

Its common knowledge that HSBC do not stamp online statements, instead they offer to print them at the branch with an accompanying letter.

Do HSBC email customers?

Most personal banking customers will receive messages from HSBC by post or via their online banking service. … We use SecureMail, an encrypted email service, to send these messages.

How do I contact HSBC by email?

Write to us Send us your question, comment or complaint via email at contactus.me@hsbc.com or by completing the form available online.

How do I unlock my HSBC security device?

Unlock your device, then from the HSBC screen press and hold button 8 for 2 seconds to access the change PIN function. Step 2. Enter your new 4 to 8 digit PIN using the keypad (Press the green button if you need to delete one character and hold it to clear the screen).

What happens when you enter the wrong PIN 3 times?

If you have entered your PIN incorrectly 3 times in a row, it will automatically block the card and stop anyone from using it as a security measure.

Is HSBC Security Device free?

As part of our commitment to online banking security, we will issue your first Security Device free of charge for Premier and Advance customers. In the event of loss of the security device, HSBC may levy a fee for replacements specifically caused by loss or negligent damage to the Security Device.

Is HSBC online banking safe?

When you bank online with HSBC, you’re protected by our global security network and by advanced security technology.

How do I get a new digital secure key HSBC?

If you use a Secure Key device, you can apply for a Digital Secure Key via Internet Banking/ Security Settings/Digital Secure Key menu. After accessing the HSBC Mobile Banking with your Secure Key, you can make your activation by following the instructions related to Digital Secure Key activation.

How do I fix my HSBC Secure Key?

When the Secure Key is turned back on ‘LOCK PIN’ and a 7 digit number will be displayed on the screen. Press the green button lightly and quickly, do not hold it down and enter the same PIN reset code again. You should ensure that you are entering the code exactly as it appears on screen.

How do I unlock my online banking account?

If you are locked out of online banking, simply following these steps:Click on Forgot ID/Password in the login box (a new window will open)Click “Go to Password Reset” which takes you to an instruction box. Here you will need to enter your: Last four digits of your Social Security Number* Email Address* … Click “Submit”

How do I send a secure message to HSBC?

To compose a new secure message, log in via the ‘Sign-In’ page to create your new message. New emails can only be sent to HSBC representatives who are enabled to use SecureMail. Once the message is complete, click on the ‘Send Secure’ button.

Can I login to HSBC without secure key?

If you don’t have access to your Secure Key, go to our online banking log on page, enter your username and select ‘I’ve forgotten all my log on details or I don’t have my Secure Key’. Follow the instructions and activate your new details via our automated phone service.

What is a secure key?

A Secure Key is a small, portable device that looks a bit like a small calculator, which generates a unique, single use security code every time you want to access Online Banking. It’s just an extra layer of security to look after you and your money.

How do I access secure email?

To read a secure message using Gmail:In your Gmail Inbox, open the secure message.Click or tap the message_zdm. html attachment to open the attachment in your browser. … Click or tap Click to Read Message. … Follow the steps to enter your secure mail login information and display the secure message.